Return and Refund Policy

At Guangzhou Yanghai Environmental Technology Co., Ltd. (operating as Premium Kayak & Paddle Board Accessories), we are committed to your satisfaction with our marine outdoor gear, including kayak seats, paddles, carts, roof racks, waterproof bags, and paddle board accessories. This policy outlines your rights and our process for returns and refunds.

Cancellation and Return Window

You have 30 days from the date of delivery to cancel your order and initiate a return. For items purchased through PayPal or a credit card, your cancellation request must be submitted within this period. To start a return, please contact us before sending any items back.

Eligibility Requirements

To be eligible for a full refund, your item must meet the following conditions:

• Unused, unworn, and in the same condition as received.
• In its original packaging, including all accessories, manuals, and tags.
• No signs of installation, wear, or modification (e.g., paddles that have been assembled, seats that have been mounted, or bags that have been filled).
• Returned within the 30-day window and accompanied by a valid proof of purchase (order number or receipt).

Non-Returnable Items

For safety and hygiene reasons, the following items are not eligible for return:

• Any product that has been used in water, such as dry bags, paddle boards, or safety leashes, if they show evidence of use.
• Items that have been customised or altered in any way.
• Products missing serial numbers or labels (if applicable).
• Items returned after more than 30 days without prior authorisation.

Return Process

To initiate a return, please email us at sea9104@outlook.com with your order number, the item(s) you wish to return, and the reason for return. We will provide a Return Merchandise Authorisation (RMA) number and shipping instructions. You are responsible for the cost of return shipping unless the return is due to a defect or error on our part (e.g., wrong item or damage in transit). We recommend using a trackable shipping method, as we cannot guarantee receipt of your return.

Inspection and Refund Timing

Once your return is received, we inspect it within 5 business days to confirm eligibility. Approved refunds will be processed to your original payment method:

• PayPal refunds: Typically credited within 24–48 hours, depending on your bank.
• Credit/debit card refunds: Usually appear within 5–10 business days after we initiate the transaction.

All refunds are issued in USD. If the refund is not received within the expected timeframe, please contact us.

Damaged, Defective, or Wrong Items

If you receive a product that is damaged, defective, or not what you ordered, please notify us within 7 days of delivery. We will provide a prepaid return shipping label and, after inspection, issue a full refund or send a replacement at no extra cost. Photographic evidence of the issue may be requested to expedite the process.

Exchanges

We offer exchanges only for items that are defective, damaged, or incorrect. For other situations (e.g., you simply want a different size or colour), please initiate a return and place a new order separately. Exchanges are processed once the original item is received and inspected.

Contact Us

If you have any questions or need assistance with a return, please contact our customer support team:

• Email: sea9104@outlook.com
• Phone: 18122476707

We aim to respond to all enquiries within 24 hours during business days. For faster service, please include your order number in all communications.

This Return and Refund Policy is part of our Terms of Service. We reserve the right to update this policy at any time; changes will be effective when posted on our website.